Refund & Return Policy

Last updated: August 25, 2026

Every Love & Always canvas is created just for you — painted from your photo, personalized with your words, and printed to order. Because of that, we handle issues with replacements and refunds rather than traditional returns. Here is exactly what you can expect.

Our promise: love it or we make it right

If your canvas arrives damaged, defective, or materially different from the proof you approved, we will send a free replacement or refund you in full — your choice. No return shipping, no restocking fees, no hassle.

Damaged, defective, or incorrect items

Email support@loveandalways.com within 30 days of delivery with your order number and a photo or two showing the problem (the damaged area, the packaging, or the printing error). We will review within 1 business day and immediately start a replacement or process your refund. You do not need to send the original back; we may ask you to keep it for a short time in case the carrier needs to inspect it.

Cancellations and changes

Within 24 hours of ordering: cancel for any reason for a full refund.
Before you approve your proof: you can still cancel for a full refund, or request changes to names, dates, or your photo at no charge.
After you approve your proof: production begins and your canvas is printed exactly as approved, so it can no longer be cancelled or changed. Please check spelling, dates, and the likeness carefully before approving.

Change of mind, wrong size, or personalization errors

Because each piece is custom-made and cannot be resold, we are unable to accept returns or issue refunds for change of mind, a size that turned out smaller or larger than expected, or errors in details that were approved on the proof (for example a misspelled name). If this happens, contact us anyway — we will always offer a discounted reprint so you still end up with the piece you wanted.

Lost or undelivered packages

If tracking shows no movement for 7 or more days, or your package is marked delivered but has not arrived within 2 days, email us and we will open a carrier investigation and ship a replacement if the package cannot be located. Please double-check your shipping address at checkout; we cannot be responsible for packages delivered to an incorrect address supplied by the customer, but we will do our best to help.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Shipping charges are refunded in full whenever a refund is due to our error.

Gifts

If your canvas was a gift, the recipient can contact us directly with the order number or the purchaser's name; any refund will be issued to the original purchaser's payment method.